1. General Questions
1.1 What does your platform offer?
We provide Buy 1 Get 1 Free coupons for restaurants, hotels, adventures, and a wide variety of products. Our goal is to double your joy while saving you money.
1.2 How does the Buy 1 Get 1 Free offer work?
You pay for one item, meal, or experience, and get the second one same or lesser value or product absolutely free! Check the specific terms of the offer for details.
1.3 Do I need to register an account to use the platform?
Yes, you need to create an account to purchase and redeem coupons or products. This ensures a seamless experience and allows you to track your orders.
2. Coupons
2.1 How do I redeem a coupon?
To redeem a coupon, simply present it at the partner location (restaurant, hotel, etc.) or follow the instructions provided in the offer details. Some deals may require advance booking.
2.2 Are coupons transferable?
Yes, coupons can be transferred to your friends or family at your end depend upon the conditions. Some coupons are non-transferable and can only be used by the registered user who purchased them unless specified otherwise in the terms.
2.3 What happens if my coupon expires?
Expired coupons cannot be redeemed or refunded. Please ensure you use your coupon before its expiration date.
3. Products
3.1 What types of products do you offer?
We offer a range of products, including gadgets, lifestyle items, clothing, and more, all under the Buy 1 Get 1 Free deal or without any offer.
3.2 Can I return or exchange products?
All product sales are final, and no returns or refunds are allowed except in the following cases:
- The product delivered is damaged or defective.
- The product delivered is different from what you ordered.
For eligible issues, please contact us within 24 hours of receiving the product, with supporting evidence (e.g., photos).
4. Payment
4.1 What payment methods do you accept?
We accept payments via credit cards, debit cards, UPI, net banking, and select digital wallets. All payments are securely processed through trusted gateways.
4.2 Is my payment information secure?
Yes, we prioritize your security and use industry-standard encryption to protect your payment details.
4.3 Can I pay with cash?
Yes, most of the coupons and products can be paid for in cash.
5. Refunds and Cancellations
5.1 Can I cancel my order?
Orders cannot be canceled once placed, as our products and coupons are processed immediately.
5.2 Do you offer refunds?
Refunds are not applicable for coupons or products, except in specific situations like a defective product or a wrong delivery.
6. Partner Information
6.1 Who are your partners?
We collaborate with a wide range of restaurants, hotels, adventure service providers, and product manufacturers to bring you the best Buy 1 Get 1 Free deals.
6.2 How do I know which locations accept the coupons?
Each coupon includes details about participating locations, validity, and other terms. Make sure to read these details carefully before purchasing.
7. Customer Support
7.1 How can I contact customer support?
You can reach our support team through:
- Email: support@couponclay.com
- Phone: +91-9022 777 111
7.2 What are your customer support hours?
Our support team is available 10:00 AM to 6:00 PM IST, Monday to Friday.
8. Account and Login
8.1 What should I do if I forget my password?
Click on the Forgot Password link on the login page. You’ll receive an email with instructions to reset your password.
8.2 Can I delete my account?
Yes, you can request account deletion by contacting our support team. Please note that certain data may be retained for legal or transactional purposes.
9. Privacy and Security
9.1 Is my personal information safe with you?
Yes, we follow strict data protection policies and use advanced encryption methods to keep your information secure. For more details, refer to our Privacy Policy.
9.2 Will my data be shared with third parties?
We only share your information with trusted service providers to process orders. Your data will never be sold or shared for marketing purposes.
10. Disputes and Legal
10.1 What should I do if I have a dispute?
If you face any issues, contact our customer support team first. We’ll work with you to resolve the matter promptly.
10.2 Where will disputes be resolved?
All disputes will be subject to the exclusive jurisdiction of the courts located at Kalyan, Dist. Thane, Maharashtra as per our Terms and Conditions.
